Dear Purchaser: Marriage SOS Inc. strives to provide you with an excellent service at an exceptional value. Below, you will find our standard Terms of Use which include our enrollment, no-refund (unless special circumstance or exempted by law), disclaimer, third-party providers, copyright policies, and so on. If you have any questions about or issues with your purchase, contact webmaster@debramacleod.com for fast, friendly help. Thank you.

TERMS OF USE

This is an agreement between you and Marriage SOS Inc. By purchasing or using a Marriage SOS online program (also called a home program or crash course), scheduling a telephone session with Debra Macleod, using our third-party sites, or by reading a blog on the DebraMacleod.com site, you agree to be bound by the terms of this agreement. Please also see our Privacy Policy.

Disclaimer and Limitation of Liability

The content provided by Marriage SOS Inc. and Debra Macleod is not medical, legal or psychological advice, but general information (based on the principles of effective communication, conflict resolution, positive interactions and Debra Macleod’s experience as a couple’s mediator, marriage/relationship author and coach) regarding common marital/relationship issues. Online programs, blogs, books, and/or phone meetings do not and cannot provide advice or help on a personal or individual basis. All content is informational in nature and is used at the discretion of the purchaser or user. Debra Macleod / Marriage SOS Inc. cannot guarantee the effectiveness or suitability of this information (including any insights or strategies) to your specific situation or marriage dynamics. Debra Macleod’s service / Marriage SOS Inc. is not therapy, nor is it a substitute for psychological or medical care or legal advice. Debra Macleod’s service / Marriage SOS Inc. specifically warns that the content is contraindicated in circumstances of abuse, mental illness/disorder, trauma, addiction, serious emotional distress or where crisis intervention is indicated; in purchasing a program or signing up for a telephone session, you specifically warrant that none of the above contraindications apply to your circumstances. Debra Macleod’s service / Marriage SOS Inc. cannot and will not be held liable for any act or omission allegedly arising, directly or indirectly, from the use or misuse of information provided including negligence on the part of Marriage SOS Inc.

Online programs: Scope, suitability and purpose

Purchase of a program entitles you to access that program for a period of one year from the date of purchase; however, no-cost reenrollments in active programs may be provided at the discretion of Marriage SOS Inc. upon proof of prior purchase.

The terms of the Disclaimer above apply to Online programs as well as Telephone Sessions and should be read and understood carefully before purchase.

Telephone Sessions

Telephone sessions are on a one-on-one basis: Unless otherwise agreed, Debra Macleod does not do conference calls with couples nor speak to both spouses during the same appointment. Debra will dial the telephone number you provide at the scheduled tele-session time; however, if you do not answer after three attempts, the tele-session is deemed cancelled by you without notice and a refund will not be given. Once the tele-session is underway, either you or Debra Macleod may choose to end it at any point and for any reason and a refund will not be given.  

The purpose of a telephone session is to provide general insights and strategies with respect to the principals of effective communication, conflict resolution, and positive interactions. These insights or strategies will be determined by information provided by you during the tele-session. You understand and agree that any insights or strategies provided are informational in nature, and you must use your own judgment when deciding whether or not, or to what extent, to implement them in your life or marriage/relationship. Debra Macleod / Marriage SOS Inc. cannot guarantee the insights or strategies will apply to or improve your specific situation or marriage dynamics, and will not be held liable for any act or omission allegedly arising, directly or indirectly, from the use or misuse of information provided.

The terms of the Disclaimer above apply to Online programs as well as Telephone Sessions and should be read and understood carefully before purchase.

Restrictions

Marriage SOS Inc. customers and users must be at least 18 years of age, or the legal age or majority in their jurisdiction if it is different. Marriage SOS Inc. / Debra Macleod reserves the right to restrict access to a program user at any point and/or to edit or delete a user’s account for any reason, without prior notice and without a refund.

Third Party Sites

DebraMacleod.com is owned by Marriage SOS Inc. and contains links to sites that are owned and operated by reputable and privacy compliant third parties. These include the Thinkific course platform for course enrollment and delivery, and Acuity Scheduling for booking telephone sessions. Marriage SOS Inc. also uses third-party payment processors PayPal and Stripe.

If you use these links (i.e. by clicking ‘buy now’ to move on to the Thinkific course platform, or by confirming a telephone appointment on Acuity Scheduling) you are leaving DebraMacleod.com. Marriage SOS Inc. has no control over the terms of use, security, privacy, confidentiality, compatibility, functionality or availability of any linked website and is not responsible for these websites or their terms of use, security, privacy, confidentiality, compatibility, functionality or availability, or breaches thereof. Please see our privacy policy for more information.

Refunds

Marriage SOS Inc. has a general no-refund policy for our online programs. If you feel your situation is unique or you should be exempted from this by law or for any other reason, contact webmaster@debramacleod.com for fast, friendly help. We want you to be satisfied with our service. Any exploitative or fraudulent behavior relating to the credit card purchase or use of a Marriage SOS Inc. crash course will be contested. We respect our purchasers, please respect our products and policies. In addition to delivering excellent content at an exceptional value, we have provided an accurate description of contents for each course. We provide reliable service and support, and our payment processors use fraud filters to authenticate the transaction. Your purchase is therefore as informed and secure as possible.


An online program may be revised or discontinued at any time without prior notice. If a course is discontinued during your period of enrollment, you will receive a prorated refund.

For telephone sessions, 24 hours’ notice is required to receive a refund. Applicable refunds are typically issued via PayPal or Stripe within two business days. If Debra Macleod must cancel the tele-session in advance, you will be notified by email and/or telephone and you will be given the option to reschedule or receive a refund.

Copyright

All of Debra Macleod’s content, including digital, print, audio, video and PDF material (i.e. program supplements), is copyright material. No part of these home programs may be accessed, stored, reproduced or distributed in any form without Debra Macleod’s permission. Online programs are for individual use: you may not give access to your program or share material from it with others. Copyright infringement, including infringement without monetary gain, is illegal, and will be pursued to the full extend of the law.

Course care phone consults

Course-takers who have completed all three parts of a regular-priced program may request one fifteen-minute course-care phone consult by emailing coursecare@debramacleod.com. Course-care phone consults are subject to availability and take place during regular business hours, MST. We cannot guarantee available time-slots will be conducive to individual course-takers’ schedules and we will not re-book cancelled or unanswered calls. Course-care phone consults are intended to provide clarification of course content, not individualized relationship advice. Course-care phone consults are not available in cases where enrollment has expired or where enrollment has been extended as a courtesy.

Viruses, Malware and Data Breach

Marriage SOS Inc. prioritizes security and privacy, and adheres to industry best practices. We recommend that you install appropriate defences against viruses and malware before you email, access, or download any information from any website, including DebraMacleod.com or Marriage SOS Inc.’s linked third-party sites. Marriage SOS Inc. will not be liable for any claim or damages suffered by any person due to the alleged presence of any virus or malware on DebraMacleod.com or any other website.

As per our privacy policy, the processing and storage of your personal data happens on our linked third-party sites (PayPal or Stripe for payment processing, Thinkific for course delivery, Acuity Scheduling for booking telephone sessions, and SSL-encrypted email via our website hosting company SiteGround). These reputable sites have their own industry best security measures and privacy policies. Marriage SOS Inc. is not responsible for any data breach that may occur on these sites or platforms, and will not be liable for any claim or damages suffered by any person due to such data breach. We will, however, notify you of any relevant data breach we become aware of within 72 hours of discovery, as well as any possible steps you or we can take to help contain it.

Confidentiality

When you contact Marriage SOS Inc. / Debra Macleod, whether by email or by enrolling in an online program or booking a telephone session, you agree to be contacted at the email address(es) or telephone number(s) you provide, and to have invoices, order confirmation email and/or other necessary correspondence from us and our third-party sites sent to such email address(es). Marriage SOS Inc. / Debra Macleod will treat all information discussed or written as confidential. Confidentiality will however be breached when and if it is required by law including the admission of criminal or harmful activities against an identifiable person or class or persons including self harm as well as harm to others. 

Debra Macleod and Marriage SOS Inc. accepts no liability for damage caused by email virus or corruption, or data breach.

Technical Issues, including Site Outages, Server Issues and Browser Incompatibilities: 

 In the event of technical problems, please visit the Technical Issues page on DebraMacleod.com for a troubleshooting checklist or email webmaster@debramacleod.com and describe the problem: we will respond to you via email as quickly as possible.


While Marriage SOS Inc. makes every effort to ensure that DebraMacleod.com and its linked third party sites are readily accessible and functioning, they may sometimes be inaccessible (eg. due to maintenance or server issues), or they may not function properly with your web browser and operating system. Marriage SOS Inc. will not be liable for any perceived or actual damages arising from the operation, content or use of its services, including compatibility or performance issues. It is your responsibility to ensure compatibility and functionality with your web browser and operating system.

Online programs are provided on an “as is” and “as available” basis without any warranty or condition. Marriage SOS Inc. does not warrant that your use of or access to a home program will be uninterrupted, timely, secure or error-free, and does not warrant that errors can or will be corrected. Marriage SOS Inc. will not be liable for any damages or loss resulting from the inability to use or access an online program and is not obligated to provide a refund.

 Applicable Law and Venue

 Marriage SOS Inc. is headquartered in the Province of Alberta, Canada. Of course, its website DebraMacleod.com and its content and services can be accessed from other provinces and countries around the world. As each of these places has laws that may differ from those of Canada and the Province of Alberta, by accessing DebraMacleod.com and Marriage SOS Inc.’s content and services (including online programs, telephone sessions, books and blogs), you agree that the statues and other laws of the Province of Alberta and the country of Canada, without regard to conflicts of laws and principles thereof, will apply to all matters arising from or relating to the use of DebraMacleod.com or Marriage SOS Inc.’s content and services. You also agree, and hereby attorn and submit, to the exclusive personal jurisdiction and venue of the federal district and provincial courts of Canada and Alberta with respect to such matters.


Other Policies

By agreeing to our terms of use, you are also agreeing to our privacy policy. Debra Macleod reserves the right to modify this agreement and policy without prior notice.

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PRIVACY POLICY / COOKIES

Marriage SOS Inc. respects your privacy and is privacy compliant. You can read our privacy policy here.

What information do we collect and what do we do with it?

When you create an account and/or enroll in a program, and as part of the enrolling process, we collect the personal information you give us such as your name, email address and region. This is necessary for you to create an account on the linked course platform and access your course.

When you book a telephone session, and as part of the scheduling process, we collect the personal information you give us such as your name, email address and telephone number. This is necessary for you to book the appointment on the linked online scheduler and for Debra to contact you.

How do you get my consent?

When you provide us with personal information to create an account and/or enroll in a program on the course platform, or book a telephone session, you imply that you consent to our collecting it and using it for that specific reason only. You also expressly consent by clicking the box that indicates you have “read and agree” to our terms of use and privacy policy.

When you provide your name and/or contact information, you imply that you consent to being contacted at the email address(es) you provide and to have invoices, order confirmation email and/or other necessary correspondence from Marriage SOS Inc., DebraMacleod.com and/or third-party sites sent to such email address(s). You will only be contacted for essential business purposes.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may contact us at webmaster@debramacleod.com to request that your account be deleted from the course platform or that your information be deleted from the online scheduler.

Thinkific

Our courses are hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allows us to sell our product/services to you. Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.

Acuity Scheduling

Telephone sessions are booked online via Acuity Scheduling, and your data is securely stored there until your appointment.

Payment

For payment of our courses, we use a third party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information.

Third Party Services

In general, the third-party sites and providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Third party sites and providers, including payment processors, have their own privacy policies: you can read their privacy policies if you wish to understand the manner in which your personal information will be handled by them.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Security

To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Personal Data

Your account on the Thinkific course platform will be deleted at the end of your enrollment, or earlier if you request by emailing webmaster@debramacleod.com. Empty accounts (those that contain no purchased courses) will be deleted after six months or earlier if you request by emailing webmaster@debramacleod.com.

Your personal information will be deleted from our online scheduler upon cancellation or completion of your telephone session, or earlier if you request by emailing webmaster@debramacleod.com

Your personal data including name, email address and region, is securely stored by Marriage SOS Inc. and is maintained for necessary, legally-required business purposes and duration only. You may request a copy of any personal data stored by emailing webmaster@debramacleod.com and we will respond to your request within 30 days.

If you email us directly, perhaps for technical assistance with a program or to enquire about our services, the email exchange is deleted once the communication thread has ended, or earlier of you request it. If you email us and we do not respond, (i.e. if you reach out for advice, which we cannot respond to) your email will be deleted. All email communication is SSL-encrypted via our website hosting company SiteGround.

Marriage SOS Inc. does not sell your personal information, send out mailers or newsletters, keep an email list for promotional purposes, ask for feedback, nor allow advertisements on our site.

We may disclose your personal information if we are required by law to do so or if you violate our terms of use.

Cookies

We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer. By using DebraMacleod.com or our third-party sites, you consent to the use of cookies and web analysis tools.

Web Analysis Tools

We may use web analysis tools that are built into DebraMacleod.com website to measure and collect anonymous session information.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

Please also read this additional Privacy Policy and Cookie Policy. Please note your access to and use of Marriage SOS Inc. services and DebraMacleod.com is subject to additional Terms of Use.

 

Questions and contact information

If you have any questions about our privacy policy, you may email us at webmaster@debramacleod.com.