Terms of Use

This is an agreement between you and Debra Macleod / Marriage SOS. By purchasing an enrollment in or by using, a Marriage SOS online program (also called a home program or crash course), scheduling a telephone consultation (also called a phone consult) with Debra Macleod, using our third-party sites, reading an article or accessing other material found on the DebraMacleod.com site, you agree to be bound by the terms of this agreement. Please also see our Privacy Policy.

Disclaimer and Limitation of Liability

The content provided by Debra Macleod / Marriage SOS is not medical, legal, psychological or personal advice, but rather general information (based on principles drawn from effective communication, conflict resolution and positive interactions, as well as Debra Macleod’s experience as a marital mediator, relationship author and coach) regarding marital / relationship problems, conflict, and dynamics: read more about Debra Macleod's method here. Online programs, articles, and books do not and cannot provide relationship advice or help on an individual basis, and Debra Macleod is not engaged in rendering personal advice to the individual purchaser or user. All content, including products and services, is informational and reflective in nature and is used at the sole discretion of the purchaser or user. Debra Macleod / Marriage SOS cannot guarantee the relevance, effectiveness or suitability of any product or service, or the information therein, to your specific situation or marriage dynamics. Debra Macleod’s service / Marriage SOS is not therapy, nor is it a substitute for psychological or medical care or legal advice. Debra Macleod's service / Marriage SOS offers a marriage-help option for healthy, functional people to use at their own discretion and specifically warns that it is contraindicated in circumstances of abuse, mental illness / disorder, trauma, addiction, serious emotional distress or where crisis intervention is indicated; in purchasing an online program, book, or telephone consultation, you specifically warrant that none of the above contraindications apply to your circumstances. Debra Macleod / Marriage SOS cannot and will not be held liable for any act or omission allegedly arising, directly or indirectly, from the use or misuse of information provided in any product or service, including negligence on the part of Debra Macleod / Marriage SOS.

Online Programs: Scope, Suitability and Purpose

Purchase of an enrollment allows you to access your online program(s) for a period of one year from the date of purchase. As a security measure, your enrollment may end and your account may be removed from the platform after that time, particularly if there has been no recent activity; however, free re-enrollments in active programs may be issued (contact [email protected]). Audio and audio with video portions of the programs are streaming only, while supplements are downloadable as PDF’s. The terms of the Disclaimer above apply to Online Programs as well as Telephone Consultations and should be read and understood carefully before purchase.

Restrictions

Debra Macleod / Marriage SOS customers and users must be at least 18 years of age, or the legal age or majority in their jurisdiction if it is different. Debra Macleod / Marriage SOS reserves the right to restrict access to an online program user at any point and/or to edit or delete a user’s account for any reason, without prior notice and without a refund.

Third Party Sites

DebraMacleod.com contains links to sites that are owned and operated by reputable and privacy compliant third parties. These include the Thinkific course platform for course enrollment and delivery, and Acuity Scheduling for booking telephone consultations. Debra Macleod / Marriage SOS also uses third-party payment processors PayPal and Stripe.

If you use these links (e.g. by clicking ‘enroll now’ to move on to the Thinkific course platform) you are leaving DebraMacleod.com. Debra Macleod / Marriage SOS has no control over the terms of use, security, privacy, confidentiality, compatibility, functionality or availability of any linked website and is not responsible for these websites or their terms of use, security, privacy, confidentiality, compatibility, functionality or availability, or breaches thereof. Please see our privacy policy for more information.

Refunds

Due to the non-returnable nature of online courses and the prevalence of buyer abuse / fraud in this digital age, Debra Macleod / Marriage SOS has a general no-refund policy. Our courses provide exceptional value for the cost, course pages and free audio introductions contain an accurate description of contents, the platform is reliable, and the multi-step payment process (designed to curtail unauthorized or impulsive purchases) is secure with anti-fraud measures in place. All of this means that buyers are able to make an informed and responsible purchase. Marriage SOS is not a free service and takes appropriate action against those who exploit its products (as evidenced by the course's activity feed and the payment process): this may include submitting documentation to the customer's bank / credit card company and/or pursuing legal action for copyright infringement of course material. We have a zero-tolerance policy with respect to buyer abuse / fraud, and assertively counter all cases of such.

However, if you feel that your situation is unique or exceptional, or that you should be exempted from this general no-refund policy by law or for any reason, please contact [email protected] for fast, friendly help. We want you to be satisfied with your purchase. Customer support is available to provide personalized assistance, and purchasers will always find fair and flexible support.

An online program may be revised or discontinued at any time without prior notice. If a course is discontinued during your period of enrollment, you will receive a prorated refund.

For telephone consultations, 24 hours’ cancellation notice is required to receive a refund. Applicable refunds are typically issued via PayPal or Stripe within two business days. If Debra Macleod must cancel the telephone consultation in advance, you will be notified by email: Debra Macleod may refund your payment without notice, or give you the option to reschedule or receive a refund.

Copyright: Personal Use, Non-disclosure and Non-compete

All of Debra Macleod’s content, including website, digital, print, audio, video and PDF material (e.g. program supplements), is copyrighted material. No part of Debra Macleod’s copyrighted material, including home programs, may be accessed, stored, reproduced, recorded or distributed in any form without Debra Macleod’s permission.

Online programs are for individual and personal marriage / relationship-focused use only. Beyond this use, you agree to keep confidential the proprietary content and information you receive in the materials and agree not to publish, share, resell, distribute, or summarize them for others' use in any way. The information cannot be used or shared in blogs, vlogs, or other social media. You also agree that you will not use the copyrighted material or information you learn in the material in any commercial capacity, including a competing venture or business.

Viruses, Malware and Data Breach

Debra Macleod / Marriage SOS prioritizes security and privacy, and adheres to industry best practices. We recommend that you install appropriate defenses against viruses and malware before you email, access, or download any information from any website, including DebraMacleod.com or linked third-party sites. Debra Macleod / Marriage SOS will not be liable for any claim or damages suffered by any person due to the alleged presence of any virus or malware on DebraMacleod.com or any other website.

As per our privacy policy, the processing and storage of your personal data happens on our linked third-party sites (PayPal or Stripe for payment processing, Thinkific for course delivery, Acuity Scheduling for booking telephone consultations, and SSL-encrypted email via our website hosting company SiteGround). These reputable sites have their own industry best security measures and privacy policies. Debra Macleod / Marriage SOS is not responsible for any data breach that may occur on these sites or platforms, and will not be liable for any claim or damages suffered by any person due to such data breach. We will, however, notify you of any relevant data breach we become aware of within 72 hours of discovery, as well as any possible steps you or we can take to help contain it.

Telephone Consultations

Telephone consultations are on a one-on-one basis: Unless otherwise agreed, Debra Macleod does not do conference calls with couples nor speak to both spouses during the same appointment. Calls may not be recorded by either party. Debra will dial the telephone number you provide at the scheduled time; however, if you do not answer after two attempts, the phone consult is deemed cancelled by you without notice and a refund will not be given. Once the phone consult is underway, either you or Debra Macleod may choose to end it at any point and for any reason and a refund will not be given, unless at the discretion of Debra Macleod.

The purpose of a telephone consultation is to provide general insights and strategies (drawing on the principles of effective communication, conflict resolution, and positive interactions, and Debra Macleod’s experience as a relationship author, coach and marital mediator) that may be relevant to your marital/relationship issue. These insights or strategies will be determined by information provided by you during the phone consult. You understand and agree that any insights or strategies provided are informational in nature, and you must use your own judgment when deciding whether or not, in what way(s), or to what extent, to implement them in your life or marriage/relationship. Debra Macleod / Marriage SOS cannot guarantee the insights or strategies will apply to or improve your specific situation or marriage dynamics, and will not be held liable for any act or omission allegedly arising, directly or indirectly, from the use or misuse of information provided.

The terms of the Disclaimer above apply to Online Programs as well as Telephone Consultations and should be read and understood carefully before purchase.

Phone Consult + Course

Purchase of a Phone Consult + Course includes a one-hour telephone consultation plus a bonus enrollment in the online program stipulated. Course exchanges are not permitted; however, substitutions may be made at the discretion of Debra Macleod (e.g. if a customer has already purchased the course). To access the bonus course, you will need to create an account on our course-hosting platform so the course can be added to it. You will have access to your course for a period of one year from the date of the phone consult. If you do not or cannot create an account on our course-hosting platform for any reason within two weeks of completing the phone consult, you are deemed to have forfeited the bonus course portion of this option. Scheduling subsequent phone consults does not entitle a customer to additional bonus courses. Debra Macleod / Marriage SOS cannot guarantee the suitability of the bonus course to your situation and is under no obligation whatsoever to ensure satisfaction or to provide a bonus course in situations where she feels it is inappropriate or may be misused.

The terms of the Disclaimer above also apply to the Phone Consult + Course option and should be read and understood carefully before purchase.

Confidentiality

When you contact Debra Macleod / Marriage SOS, whether by email or by enrolling in an online program or booking a telephone consultation, you agree to be contacted at the email address(es) or telephone number(s) you provide, and to have invoices, order confirmation email and/or other necessary correspondence from us and our third-party sites sent to such email address(es). Debra Macleod / Marriage SOS will treat all information discussed or written as confidential. Confidentiality will however be breached when and if it is required by law including the admission of criminal or harmful activities against an identifiable person or class or persons including self harm as well as harm to others.

Debra Macleod / Marriage SOS accepts no liability for damage caused by email virus or corruption, or data breach.

Technical Issues, including Site Outages, Server Issues and Browser Incompatibilities:

In the event of technical problems, please visit the Technical Issues page on DebraMacleod.com for a troubleshooting checklist or email [email protected] and describe the problem: we will respond to you via email as quickly as possible.

While we make every effort to ensure that DebraMacleod.com and its linked third party sites are readily accessible and functioning, they may sometimes be inaccessible (e.g. due to maintenance or server issues), or they may not function properly with your web browser and operating system. Debra Macleod / Marriage SOS will not be liable for any perceived or actual damages arising from the operation, content or use of its services, including compatibility or performance issues. It is your responsibility to ensure compatibility and functionality with your web browser and operating system.

Online programs are provided on an “as is” and “as available” basis without any warranty or condition. Debra Macleod / Marriage SOS does not warrant that your use of or access to a home program will be uninterrupted, timely, secure or error-free, and does not warrant that errors can or will be corrected. Debra Macleod / Marriage SOS will not be liable for any damages or loss resulting from the inability to use or access an online program and is not obligated to provide a refund.

Applicable Law and Venue

Because DebraMacleod.com can be accessed from countries and regions around the world, and because these places may have differing laws (and languages), an applicable and reasonable law and venue must be established. By accessing DebraMacleod.com and Debra Macleod’s / Marriage SOS’s content, products, and services (including online programs, telephone consultations, books and articles), you agree that the statutes and other laws of the Province of Alberta and the country of Canada (where Marriage SOS is headquartered), without regard to conflicts of laws and principles thereof, will apply to all matters arising from or relating to the use of DebraMacleod.com and Debra Macleod’s / Marriage SOS’s content, products and services. You also agree, and hereby attorn and submit, to the exclusive personal jurisdiction and venue of the federal district and provincial courts of Canada and Alberta with respect to such matters.

Other Policies

By agreeing to our terms of use, you are also agreeing to our privacy policy. Debra Macleod / Marriage SOS reserves the right to modify this agreement and policy without prior notice.

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Debra Macleod / Marriage SOS respects your privacy and is privacy compliant. You can read our privacy policy here.

What information do we collect and what do we do with it?

When you create an account and/or enroll in a program, and as part of the enrolling process, we collect the personal information you give us such as your name, email address and region. This is necessary for you to create an account on the linked course platform and access your course.

When you book a telephone consultation, and as part of the scheduling process, we collect the personal information you give us such as your name, email address and telephone number. This is necessary for you to book the appointment on the linked online scheduler and for Debra to contact you.

How do you get my consent?

When you provide us with personal information to create an account and/or enroll on the course platform, or book a phone consult, you imply that you consent to our collecting it and using it for that specific reason only. You also expressly consent by clicking the box that indicates you have “read and agree” to our terms of use and privacy policy.

When you provide your name and/or contact information, you imply that you consent to being contacted at the email address(es) you provide and to have invoices, order confirmation email and/or other necessary correspondence from Debra Macleod / Marriage SOS and/or third-party sites sent to such email address(s). You will only be contacted for essential business purposes.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may contact us at [email protected] to request that your account be deleted from the course platform or that your information be deleted from the online scheduler.

Thinkific

Our courses are hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allows us to sell our products/services to you. Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.

Acuity Scheduling

Telephone consultations are booked online via Acuity Scheduling, and your data is securely stored there until your appointment.

Payment

For payment, we use a third party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information.

Third Party Services

In general, the third-party sites and providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Third party sites and providers, including payment processors, have their own privacy policies: you can read their privacy policies if you wish to understand the manner in which your personal information will be handled by them.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Security

To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Personal Data

Your account on the Thinkific course platform will be deleted at the end of your enrollment, or earlier if you request by emailing [email protected]. Empty accounts (those that contain no purchased enrollments) will be deleted within one month or earlier if you request by emailing [email protected].

Your personal information will be deleted from our online scheduler upon cancellation or completion of your telephone consultation, or earlier if you request by emailing [email protected]

Your personal data including name, email address and region, is securely stored by Debra Macleod / Marriage SOS and is maintained for necessary, legally-required business purposes and duration only. You may request a copy of any personal data stored by emailing [email protected] and we will respond to your request within 30 days.

If you email us directly, perhaps for technical assistance with a program or to enquire about our services, the email exchange is deleted once the communication thread has ended, or earlier of you request it. If you email us and we do not respond, (e.g. if you reach out for advice, which we cannot respond to) your email will be deleted. All email communication is SSL-encrypted via our website hosting company SiteGround.

Debra Macleod / Marriage SOS does not sell your personal information, send out mailers or newsletters, keep an email list for promotional purposes, ask for feedback, nor allow advertisements on our site.

We may disclose your personal information if we are required by law to do so or if you violate our terms of use.

Cookies

We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer. By using DebraMacleod.com or our third-party sites, you consent to the use of cookies and web analysis tools.

Web Analysis Tools

We may use web analysis tools that are built into DebraMacleod.com website to measure and collect anonymous session information.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

Please also read this additional Privacy Policy and Cookie Policy. Please note your access to and use of Debra Macleod’s / Marriage SOS’s products and services, and DebraMacleod.com, is subject to additional Terms of Use.

Questions and contact information

If you have any questions about our privacy policy, you may email us at [email protected].