Privacy Policy

Debra Macleod / Marriage SOS respects your privacy and is privacy compliant. You can read our privacy policy here.

What information do we collect and what do we do with it?

When you create an account and/or enroll in a program, and as part of the enrolling process, we collect the personal information you give us such as your name, email address and region. This is necessary for you to create an account on the linked course platform and access your course.

When you book a telephone consultation, and as part of the scheduling process, we collect the personal information you give us such as your name, email address and telephone number. This is necessary for you to book the appointment on the linked online scheduler and for Debra to contact you.

How do you get my consent?

When you provide us with personal information to create an account and/or enroll on the course platform, or book a phone consult, you imply that you consent to our collecting it and using it for that specific reason only. You also expressly consent by clicking the box that indicates you have “read and agree” to our terms of use and privacy policy.

When you provide your name and/or contact information, you imply that you consent to being contacted at the email address(es) you provide and to have invoices, order confirmation email and/or other necessary correspondence from Debra Macleod / Marriage SOS and/or third-party sites sent to such email address(s). You will only be contacted for essential business purposes.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may contact us at [email protected] to request that your account be deleted from the course platform or that your information be deleted from the online scheduler.

Thinkific

Our courses are hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allows us to sell our products/services to you. Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.

Acuity Scheduling

Telephone consultations are booked online via Acuity Scheduling and your data is securely stored there until your appointment.

Payment

For payment, we use a third party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information.

Third Party Services

In general, the third-party sites and providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Third party sites and providers, including payment processors, have their own privacy policies: you can read their privacy policies if you wish to understand the manner in which your personal information will be handled by them.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Security

To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Personal Data

Your account on the Thinkific course platform will be deleted at the end of your enrollment, or earlier if you request by emailing [email protected]. Empty accounts (those that contain no purchased enrollments) will be deleted within one month or earlier if you request by emailing [email protected].

Your personal information will be deleted from our online scheduler upon cancellation or completion of your telephone consultation, or earlier if you request by emailing [email protected]

Your personal data including name, email address and region, is securely stored by Debra Macleod / Marriage SOS and is maintained for necessary, legally-required business purposes and duration only. You may request a copy of any personal data stored by emailing [email protected] and we will respond to your request within 30 days.

If you email us directly, perhaps for technical assistance with a program or to enquire about our services, the email exchange is deleted once the communication thread has ended, or earlier of you request it. If you email us and we do not respond, (e.g. if you reach out for advice, which we cannot respond to) your email will be deleted. All email communication is SSL-encrypted via our website hosting company SiteGround.

Debra Macleod / Marriage SOS does not sell your personal information, send out mailers or newsletters, keep an email list for promotional purposes, ask for feedback, nor allow advertisements on our site.

We may disclose your personal information if we are required by law to do so or if you violate our terms of use.

Cookies

We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer. By using DebraMacleod.com or our third-party sites, you consent to the use of cookies and web analysis tools.

Web Analysis Tools

We may use web analysis tools that are built into DebraMacleod.com website to measure and collect anonymous session information.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

Please also read this additional Privacy Policy and Cookie Policy. Please note your access to and use of Debra Macleod’s / Marriage SOS’s products and services, and DebraMacleod.com, is subject to additional Terms of Use.

Questions and contact information

If you have any questions about our privacy policy, you may email us at [email protected].